Shipping
Prepei S.R.L. delivers products to customers through partnerships with DHL (for international shipments) and GLS (for domestic shipments).
All orders, once payment has been received, will be dispatched on the next working day.
Delivery times: 24/72 hours, depending on the destination (barring unforeseen circumstances and public holidays).
Returns
Returned products must be intact, preferably in their original packaging: damaged or altered products will not be eligible for return.
The customer will have 14 days from the date of receipt of the goods to notify us of their intention to return the goods.
The customer will have further 14 days from the return authorization approval email to ship the products subject to withdrawal, at their own expense.
Help
For more information, see the Shipping & Returns page.
Other Frequently Asked Questions are available in the dedicated page.